PART I: MANAGEMENT
Ch 1 Managers and Managing
Ch 2 The Evolution of Management Thought
Ch 3 Values, Attitudes, Emotions, and Culture: The Manager as a Person
PART II: THE ENVIRONMENT OF MANAGEMENT
Ch 4 Ethics and Social Responsibility
Ch 5 Managing Diverse Employees in a Multicultural Environment
Ch 6 Managing in the Global Environment
PART III: DECISION MAKING, PLANNING, AND STRATEGY
Ch 7 Decision Making, Learning, Creativity, and Entrepreneurship
Ch 8 The Manager as a Planner and Strategist
Ch 9 Value Chain Management: Functional Strategies for Competitive Advantage
PART IV: ORGANIZING AND CONTROLLING
Ch 10 Managing Organizational Structure and Culture
Ch 11 Organizational Control and Change
Ch 12 Human Resource Management
PART V: LEADING INDIVIDUALS AND GROUPS
Ch 13 Motivation and Performance
Ch 14 Leadership
Ch 15 Effective Groups and Teams
PART VI: MANAGING CRITICAL ORGANIZATIONAL PROCESSES
Ch 16 Promoting Effective Communication
Ch 17 Managing Conflict, Politics, and Negotiation
Ch 18 Using Advanced Information Technology to Increase Performance
