Preface iii
About the Authors iv
Part THE LIFE OF A PROJECT I
1 Project Management Concepts
Attributes of a Project
Project Life Cycle
The Project Management Process
Global Project Management
Benefits of Project Management
2 Needs Identification
Needs Identification
Project Selection
Preparing a Request for Proposal
Soliciting Proposals
3 Proposed Solutions
Building Relationships with Customers and Partners
Pre-RFP/Proposal Marketing
Bid/No-Bid Decision
Developing a Winning Proposal
Proposal Preparation
Proposal Contents
Pricing Considerations
Proposal Submission and Follow-Up
Customer Evaluation of Proposals
Types of Contracts
Contract Provisions
Measuring Success
4 The Project
Planning the Project
Managing Risk
Performing the Project
Controlling the Project
Terminating the Project
Part PROJECT PLANNING AND CONTROL
5 Planning
Project Objective
Work Breakdown Structure
Responsibility Matrix
Defining Activities
Developing the Network Plan
Planning for Information Systems Development
6 Scheduling
Activity Duration Estimates
Project Start and Finish Times
Schedule Calculations
Scheduling for Information Systems Development
7 Schedule Control
Project Control Process
Effects of Actual Schedule Performance
Incorporating Project Changes into the Schedule
Updating the Project Schedule
Approaches to Schedule Control
Schedule Control for Information Systems Development
8 Resource Considerations
Resource-Constrained Planning
Planned Resource Utilization
Resource Leveling
Resource-Limited Scheduling
9 Cost Planning and Performance
Project Cost Estimates
Project Budgeting
Determining Actual Cost
Determining the Value of Work Performed
Cost Performance Analysis
Cost Forecasting
Cost Control
Managing Cash Flow
Part PEOPLE: THE KEY TO PROJECT SUCCESS
10 The Project Manager
Responsibilities of the Project Manager
Skills of the Project Manager
Developing the Ski/Is Needed to be a Project Manager
Delegation
Managing Change
11 The Project Team
Project Team Development and Effectiveness
Ethical Behavior
Conflict on Projects
Problem Solving
Time Management
12 Project Communication and Documentation
Personal Communication
Effective Listening
Meetings
Presentations
Reports
Project Documentation and Controlling Changes
Collaborative Communication Tools
13 Types of Project Organizations
Functional-Type Organization
Project-Type Organization
Matrix-Type Organization
Advantages and Disadvantages
Reinforce Your Learning Answers
Glossary
