涉外秘書英語

UNIT 1 Making and Answering Telephone
接打電話
1.1 Answering an Acquaintance’’s Phone
接聽熟人電話
1.2 Answering a Stranger’’s Phone
接聽陌生人電話
1.3 Call Transferring
轉接電話
1.4 Answering the Phone for Your Boss
上司不在或為上司擋駕的電話
1.5 Leaving and Taking Messages
電話留言和記錄
1.6 When the Telephone Line is Busy
電話占線
1.7 Handling Calls of Wrong Numbers
接到撥錯的電話和撥錯電話后
1.8 International Telephone
國際電話
1.9 Making and Answering Telephone Calls by a Secretary
秘書如何接打電話

UNIT 2 Reception
接待
2.1 Making Appointments
安排約見
2.2 Changing an Appointment
改變約見
2.3 Receiving Visitors with an Appointment
接待有約而來者
2.4 Receiving Visitors without an Appointment
接待無約而來者
2.5 HOW to Make Visitors Wait
請來客等候
2.6 Declining Visitors for Your Boss
擋駕
2.7 Reception Timetable
接待表
2.8 HOW to Receive Visitors
如何接待來客
2.9 How to Make Appointments
如何安排約見

UNIT 3 Arranging Schedules and Business Trips for Your Boss
上司工作日程和商務旅行安排
3.1 Arranging Schedules
工作日程安排
3.2 Arranging Business Trips
商務旅行安排
3.3 Booking Airplane Tickets
預訂機票
3.4 Enquiring about Railway Tickets
詢問火車票
3.5 Booking Hotel Rooms
預訂賓館房間
3.6 On the Journey
旅途中
3.7 Appreciation Letters
感謝函

UNIT 4 Arranging Meetings
安排會議
4.1 Meeting Announcements
會議通知
4.2 Meeting Schedules
會議日程表
4.3 Useful English Words in Conference
會議服務中常用英語
4.4 Meeting Minutes
會議記錄
4.5 How to Prepare an Agenda
如何制定議程

UNIT 5 Mails，Telexes and Faxes
處理郵件和電傳、傳真
5.1 Registration of Incoming Mails
收到郵件登記
5.2 Registration of Expected Mails
將要收到郵件登記
5.3 Preparing Mail Digest
郵件摘要
5.4 Forwarding of Mails
郵件轉送
5.5 Mail Routing Slip
郵件傳閱
5.6 Telexes
電傳
5.7 Faxes
傳真
5.8 How to Deal with Incoming Mails
如何處理收到的郵件

UNIT 6 How to Write English Letters
英文信函的寫法
6.1 An Example
普通英文信函舉例
6.2 The Structure of an English Letter
普通英文信函的結構
6.3 Business Letters
英文商務信函
6.4 Format of English Letters
英文信函的格式
6.5 The Envelope
英文信封的寫法

UNIT 7 Letters in Socialization
常用社交類英文信
7.1 Invitations and Replies
邀請與答復
7.2 Appreciation Letters
感謝信
7.3 Congratulation Letters
賀信
7.4 Condolence Letters
慰問信

UNIT 8 Business Letters(I)
商務信函(一)
8.1 Enquiry and Offer
詢價和報價信
8.2 Order
訂購信
8.3 Shipment
裝運
8.4 Payment
付款信函

UNIT 9 Business Letters(Ⅱ)
商務信函(二)
9.1 Trade Contract
貿易合同
9.2 Claims
索賠
9.3 Settlement of Claims
理賠

UNIT 10 Application for an Secretarial Job
如何應聘涉外秘書職位
10.1 Writing Application Letters
寫應聘信
10.2 Writing a Resume
寫簡歷
10.3 Job Interview Skills
求職面試技巧
10.4 Interview Dialogues
面試對話
10.5 Testing One’’s Skills
技能測試
10.6 After the Interview
面試后
10.7 HOW to Prepare for an Interview
如何為面試作准備

參考文獻
后記