Chapter 1 EstablishingBusinessRelationships建立業務關系
1.Seeking for Customers開發客戶
2.Receiving an Enquiry收到詢盤
3.Quoting Price進行報價
4.Counter-offer and Acceptance還盤受盤
5.Talking About Payment Methods討論付款方式
6.Asking for a Sample and a Catalogue索要樣品和產品目錄
7.Placing an Order開始下訂單
8.Something Wrong with the Order訂單出現問題
Chapter 2 Receiving Clients接待客戶
9.Making a Reservation for Clients為客戶預訂酒店
10.Receiving Visitors接待參觀者
11.Holding a Weling Dinner舉辦歡迎晚宴
12.Visiting the Company or Factory到公司或工廠參觀
13.Checking In the Hotel入住酒店
14.Going Sightseeing with Foreign Clients與外國客戶一起游覽觀光
15.Seeing Off送別客戶
Chapter 3 Business Negotiations業務洽談
16.Negotiations About Agency商議代理問題
17.Negotiations About Processing and Assembling Trade談論加工裝配的問題
18.Negotiations About Compensation Trade談論補償貿易的問題
19.Negotiations About Joint Ventures談論合資的問題
20.Negotiations About Mergers and Acquisitions談論合並收購的問題
21.Negotiations About Technical Patent談論技術專利的問題
22.Negotiations About Calling for Bids and Bidding談論招標與投標的問題
23.Negotiations About Commodity Inspection討論有關商品檢驗的問題
24.Negotiations About Customs Clearance談論通關事項
Chapter 4 Business Meeting商務會議
25.Arranging the Meeting安排議會
26.Agenda議事日程
27.In the Meeting在會議上
28.Making a Meeting Summary做會議總結
Chapter 5 Discussions About Contract討論合同
29.Talking About Contract Terms談論合同條款
30.Contract Review合同評審
31.Explaining Related Details解釋相關細節
32.Signing a Contract簽訂合同
33.Terminating the Contract終止合同
34.Expiration of the Contract合同到期
Chapter 6 Shipment and Insurance運輸和保險
35.Packaging Issues包裝問題
36.Choosing a Way of Transportation選擇一種運輸方式
37.Shipping Problems裝運問題
38.Delivery Problems交貨問題
39.Insurance Types保險的種類
40.Covering Insurance for the Goods為貨物辦理保險
Chapter 7 Disputing Settlement解決爭端
41.Damaged Goods貨物損壞
42.Delay in Delivery交貨延期
43.Lodging a Claim提出索賠
44.Submission to Arbitration提交仲裁
Chapter 8 Marketing市場營銷
45.Market Research市場調研
46.Attending Exhibitions參加展會
47.Advertisement and Promotion廣告和促銷
48.Introducing New Products介紹新產品
49.Export Research出口調查
Chapter 9 Receiving and Answering Calls接打電話
50.Calling an Operator打給接線員
51.Leaving a Message留言
52.Rescheduling over Phone電話通知更改約定
Appendix Useful Terms實用的專業術語
