Quality Audits for Improved Performance

This brief guide describes the established techniques of quality auditing and explains how it can improve business performance. A general auditing model is outlined, with specific attention to the demands of process audits, auditor qualification, reporting, and remedial and corrective action. Sample procedures are included and a glossary defines key terms. Arter is an independent auditing consultant. Annotation (c) Book News, Inc., Portland, OR (booknews.com)