內容簡介

Customer service is at the center of many recent changes in work and organizations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally.
 

詳細資料

  • ISBN：9780333946077
  • 規格：平裝 / 15.2 x 22.9 x 1.3 cm / 普通級
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