The authors, who are practitioners and academics, use both software-based and organizational learning perspectives to examine the realities of computer-mediated communication (CMC)
environments, including the continued uncertainty that virtual teams and technology-based collaboration work as well as promised, or really work at all. They base their findings on a variety of
data, including comprehensive case studies, and describe the theories and approaches behind CMC, including the idea that it is impersonal and technical, successful applications of CMC, and
reasonable methods of studying CMC. They then probe two significant case studies in depth to find the ways in which CMC is worthy, or not, of the final "c" in its acronym. Annotation 穢2007 Book
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