Continual Improvement in Government: Tools & Methods

Researchers have recently become wary of trying to improve government by throwing the bums out, especially after several studies indicating that the only way to do it was to install bums to replace them. Among other approaches being experimented with are quality implementation and teams in the public sector service. Here four of the most popular tools are explained: flowcharting, cause and effect diagrams, Pareto charts, and histograms, Annotation c. by Book News, Inc., Portland, Or.