Offering an emphasis on real-world techniques, this visually oriented book/CD-ROM package for practitioners gives guidance on managing people issues associated with process improvement and
organizational change. After a review of theory and research in the field, coverage includes assembling the team, delegation of authority, and communicating with various personality types,
temperaments, and communication styles. The guide emphasizes the importance of focusing on the mission, vision, and values of the organization, and offers suggestions related to organizational
structure, goal development, conflict resolution, and training. Ideas and methods are illustrated with many process diagrams, summary tables, bullet points, and dialogue boxes. The CD-ROM
contains the same assessment instruments, sample forms, templates, and example project plans found in the book. Manion is manager of the Department of the Navy’s Certified Leadership Program.
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