This volume contains 21 chapters that examine supply chain product hazards and how they affect quality management through case studies of six extended global supply chains in the toy, food, and
pharmaceutical industries. After a section on the importance of product recalls in the US, consumer protection in developing countries, and quality risk in global supply networks, business and
management researchers from the US, China, and the UK review poorly handled product recall examples (Chinese toy recalls, the Chinese milk powder crisis, and the Ford Pinto recall) and critical
factors in supply chain quality management; positive cases of product safety in Chinese auto and agricultural companies (Dongfeng-Peugeot-Citron Automobile Co., Changan Ford Mazda Automobile
Co., Bright Dairy, and CHIC Group Global Co.); the financial perspective on recalls, including impacts on shareholder wealth in China and the US; consumer perspectives, including the
effectiveness of recall strategies on customer perceptions and the role of panic; and supply chain quality management and performance in terms of the relationship between quality integration
and performance, the effect of integration on product quality and innovation, and the effect of quality management on performance. Annotation ©2015 Ringgold, Inc., Portland, OR (protoview.com)
