This volume presents basic information on social skills, focusing on the workplace and drawing on information in government sources, professional associations, research, periodicals, white
papers, books, and websites. Presented in a question-and-answer format, chapters cover verbal, non-verbal, and written interpersonal communication skills; organizational, problem-solving,
decision-making, and conflict resolution skills; professional ethics, etiquette, and conduct; and teamwork, collaboration, and leadership skills. Annotation ©2015 Ringgold, Inc., Portland, OR
(protoview.com)
