This book reports on the results of an original research study first presented as a dissertation. The author combines Management Control System (MCS) models with Business Performance
Measurement (BPM) to develop a new approach for improve BPM in the metal finishing industry. An exploratory sequential mixed-methods research design is employed, using Simons’ The Levers of
Control as an MCS framework. The book gives guidelines on how to design and implement a sustainable BPM system with an MCS model in the metal finishing industry. About 75 pages of appendices
offer statistics and literature reviews, along with invitation letters, consent forms, and questionnaires from the author’s research study. Black and white screen shots and process diagrams are
included. Distributed in the US by ISBS. Annotation ©2016 Ringgold, Inc., Portland, OR (protoview.com)
