Level: A1, A2 & B1
Description
Career Paths: Call Centers is a new educational resource for call center professionals who want to improve their English communication in a work environment. Incorporating career-specific
vocabulary and contexts, each unit offers stepby-step instruction that immerses students in the four key language components: reading, listening, speaking and writing. Career Paths: Call
Centers addresses topics including communications equipment, job opportunities, answering calls, tech support and automated systems.
The series is organized into three levels of difficulty and offers a minimum of 400 vocabulary terms and phrases. Every unit includes a test of reading comprehension, vocabulary and listening
skills and leads students through written and oral production.
Included Features
‧A variety of realistic reading passages
‧Career-specific dialogues
‧45 reading and listening comprehension checks
‧Over 400 vocabulary terms and phrases
‧Guided speaking and writing exercises
‧Complete glossary of terms and phrases
