Lesson 1: Job Interview
Part A : Express Yourself
Part B : The Right Answers
Part C : Job Offers and Job Rejections
Part D : Saying Yes or No to a Job
Lesson 2: Business Etiquette
Part A : How Do You Do
Part B : For Openers—Starting a Conversation
Part C : Table Manners—Dos and Don’ts at the Table
Lesson 3: Sales
Part A : Making Cold Calls—A Cool Customer
Part B : Making Cold Calls—It’s a Date!
Part C : Sales Skills I
Part D : Sales Skills II
Part E : Writing a Call Report
Lesson 4: Marketing
Part A : Brand Recognition—My House, My Rules
Part B : Brand Recognition—Unfamiliar Territory
Part C : Writing a Sales Promotion Plan
Part D : Writing a Sales Letter
Lesson 5: Trade Show
Part A : Calls Before the Show
Part B : Ironing Out the Details
Part C : Booth Logistics and Set-Up Challenges
Part D : Making a Big Sale
Lesson 6: Presentation
Part A : Get Yourself Noticed with an Effective Presentation
Part B : Presentation Core Concepts
Part C : Presentation Preparation
Part D : A Good Start
Part E : Presentation Q and A
Lesson 7: Negotiations
Part A : The ABCs of Negotiating I
Part B : The ABCs of Negotiating II
Part C : Planning a Negotiation Strategy
Part D : It’s a Game of Give and Take
Lesson 8: Signing a Contract
Part A : Contract for Sale of Goods
Part B : The Devil’s in the Details
Part C : On the Dotted Line
Lesson 9: Placing an Order and Arranging Shipment
Part A : Placing an Order to a Factory
Part B : Emergency Reorder
Part C : Arranging Shipment by Mail
Part D : Reply to Shipping Arrangement
Lesson 10: Customer Service
Part A : Complaint Letter
Part B : Responding to Complaint Letter
Part C : Handling a Dissatisfied Customer
Part D : Fixing a Technical Problem
