PART I: INTRODUCTION TO OPERATIONS MANAGEMENT
Ch1 Operations and Productivity
Ch2 Operations Strategy in a Global Environment
Ch3 Project Management
Ch4 Forecasting
PART II: DESIGNING OPERATIONS
Ch5 Design of Goods and Services
S5 Sustainability in the Supply Chain
Ch6 Managing Quality
S6 Statistical Process Control
Ch7 Process Strategy
S7 Capacity and Constraint Management
Ch8 Location Strategies
Ch9 Layout Strategies
Ch10 Human Resources, Job Design, and Work Measurement
PART III: MANAGING OPERATIONS
Ch11 Supply-Chain Management
S11 Supply-Chain Analytics
Ch12 Inventory Management
Ch13 Aggregate Planning and S&OP
Ch14 Material Requirements Planning (MRP) and ERP
Ch15 Short-Term Scheduling
Ch16 Lean Operations
Ch17 Maintenance and Reliability
PART IV: BUSINESS ANALYTIC MODULES
Module A Decision-Making Tools
Module B Linear Programming
Module C Transportation Models
Module D Waiting-Line Models
Module E Learning Curves
Module F Simulation
