Help aspiring hospitality supervisors hit the ground running with the skills they’ll learn in this book. They will be prepared to juggle with expectations of management, guests, employees, and governmental agencies. New case studies help students practice solving problems they may face on the job. This textbook also provides resources to help students create a professional development plan for their hospitality career.
本書有助於激勵餐飲業督導人員運用本書技能迅速而正確作出判斷實行，並做好與管理期望、顧客、員工與政府機構斡旋的準備。書中的案例研究則幫助學生練習解決實務上將面臨的難關，並提供幫助學生在未來職場上建立生涯規劃的資源。
Part I A Framework for Supervision 督導工作架構
1 The Supervisor and the Management Process 督導管理過程
2 Effective Communication 有效溝通
Part II Supervisory Responsibilities 督導責任
3 Recruitment and Selection Procedures 招募與甄選程序
4 Training and Orientation 人員培訓與新人引導教育
5 Managing Productivity and Controlling Labor Costs 產能管理與人力成本控制
6 Evaluating and Coaching 評核考績與指導
7 Discipline 實行訓練
8 Special Supervisory Concerns 特別督導與關注
Part III Supervisory Tools 督導管理工具
9 Team Building 團隊建設
10 Motivation Through Leadership 善用統禦激勵員工
11 Managing Conflict 衝突與矛盾處理
Part IV Improving Your Effectiveness as a Supervisor 提升督導功效
12 Time Management 時間管理
13 Managing Change 變革管理
14 Professional Development 專業發展
Index 索引
