PART I:MANAGEMENT AND MANAGERS
Ch 1 The Management Process Today
Ch 2 Values, Attitudes, Emotions, and Culture: The Manager as a Person
PART II: THE ENVIRONMENT OF MANAGEMENT
Ch 3 Managing Ethics and Diversity
Ch 4 Managing in the Global Environment
PART III: PLANNING, DECISION MAKING, AND COMPETITIVE ADVANTAGE
Ch 5 Decision Making, Learning, and Creativity
Ch 6 Planning, Strategy, and Competitive Advantage
PART IV: ORGANIZING AND CHANGE
Ch 7 Designing Organizational Structure
Ch 8 Organizational Control and Change
PART V: LEADING INDIVIDUALS AND GROUPS
Ch 9 Motivation
Ch10 Leaders and Leadership
Ch11 Effective Team Management
Ch12 Building and Managing Human Resources
PART VI: CONTROLLING ESSENTIAL ACTIVITIES AND PROCESSES
Ch13 Effective Communication
Ch14 Operations Management: Managing Vital Operations and Processes
