Introduction to Management in the Hospitality Industry, 7/e
- 作者:Tom Powers,Clayton W. Barrows
- 出版社:桂魯
- 出版日期:2002-01-01
- 語言:英文
- ISBN10:0471359017
- ISBN13:9780471359012
- 裝訂:精裝 / 普通級 / 單色印刷 / 初版
Preface
Part One Perspectives on Careers in Hospitality
Chapter 1 : The Hospitality Industry and You
Chapter 2 : Forces Affecting Growth and Change in the Hospitality Industry
Part Two Food Service
Chapter 3 : The Restaurant Business
Chapter 4 : Restaurant Operations
Chapter 5 : Restaurant Industry Organization : Chain, Independent, or Franchise ?
Chapter 6 : Competitive Forces in Food Service
Chapter 7 : Issues Facing Food Service
Chapter 8 : On-site Food Service
Part Three Lodging
Chapter 9 : Lodging : Meeting Guest Needs
Chapter 10: Hotel and Motel Operations
Chapter 11 : Forces Shaping the Hotel Business
Chapter 12 : Competition in the Lodging Business
Part Four Travel and Tourism
Chapter 13 : Tourism : Front and Center
Chapter 14 : Destinations : Tourism Generators
Part Five Management in the Hospitality Industry
Chapter 15 : Management : A New Way of Thinking
Chapter 16 : Planning in Hospitality Management
Chapter 17 :Organizing in Hospitality Management
Chapter 18 :Staffing : Human-Resources Management in Hosspitality Management
Chapter 19 :Control in Hospitality Management
Chapter 20 :Leadership and Directing in Hospitality Management
Part Six Hospitality as A Service Industry
Chapter 21 : The Role of Service in the Hospitality Industry